TaxSlayer also provides tax assistance by chat and phone, as well as more standard options such as live chat and email support. Taxpayers who pay for the TaxSlayer Premium option have access to a priority phone line. TaxSlayer Premium is best for users who value excellent customer service and want to pay a low price for a product with great support. He answered our questions within minutes and provided step-by-step guidance to enter the form into the program.
We asked him about how to report business income reported on a 1099-NEC. We spoke with Mardae, the customer service representative, who was extremely helpful and professional. We called TaxSlayer’s support line, and the hold time was less than 2 minutes.
And while TurboTax also scores very well in this category, we’ve chosen TaxSlayer because it offers free tax professional assistance. It provides multiple ways to contact customer support for tax filing assistance, including phone, chat, email, and professional tax assistance. TaxSlayer Premium offers outstanding customer service support compared to its competitors. You have more than a basic W-2 (for example, you have itemized deductions and investment income), and you feel comfortable filing your own taxes-but you think you might need a little assistance here and there.
Its prices range from $59 to $119 (without promotions or add-ons) for federal income tax filing, plus an additional $49 for each state tax return filed. TurboTax is also the most expensive of its competitors. Most filers don’t need to pay for these extras to complete their taxes successfully but the upsells may sow doubt in their minds that they need to spend extra to do so, as well as adding unnecessary time to filing to opt out of each offer. TurboTax constantly tries to sell add-on products throughout the filing experience, such as help and support packages to assist with audits, amended tax returns, and one-on-one time with specialists. Source: TurboTaxīut while TurboTax is easy to use, it comes with one major downside: Upsells. TurboTax has a user-friendly interface where you can easily navigate between categories to file your tax return. Terms, conditions, pricing, features, service and support options are subject to change without notice. Validity does not apply to usage in other product years. The purchase of 2021 eSignatures is applicable for usage in tax year 2021 Lacerte/ProSeries/ProConnect product only, valid through December 31, 2022. Offers valid only for new-to-Lacerte, new-to-ProSeries, or new-to-ProConnect customers (offer not available for current Lacerte, ProSeries, or ProConnect customers) at the time of tax software purchase. For each offer, product must be purchased by 5 PM PT on Thursday, March 31, 2022. 14% off: Offer of a 14% discount on MSRP on 100+ eSignatures for tax year 2021. Service offers and features subject to change without noticeĢ0% off: Offer of Unlimited eSignature for tax year 2021 for $1,427, or 20% off MSRP. Additional terms, conditions, and fees may apply with optional add-on services. Add-on information: Certain forms and features may not be available for each product.